STORE REGULATIONS
REGULATIONS OF SALE BY MEANS OF DISTANCE COMMUNICATION AND PROVISION OF SERVICES BY ELECTRONIC MEANS
These regulations specify the rules for making purchases in the online store operated by the Seller at https://sklep.-polska .pl/.
The Seller is 4 ENERGY TOMIKA Tomasz Nowak available at the address: Skłodowskiej 8/10, 95-200 Pabianice, operating on the basis of a sole proprietorship, subject to registration in the Central Business Register under NIP: 728-145-36-58, Regon: , also referred to interchangeably as "Service Provider".
Contact with the Service Provider can be obtained: at telephone number : 42 227-02-97 or using the e-mail address: biuro@-polska.pl
§1 Definitions
- Regulations - these regulations with regard to services provided by electronic means are the regulations referred to in Article 8 of the
- of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended).
- Client (Buyer) - a natural person who is at least 13 years old, as well as a legal person and an organizational unit that is not a legal person, to which special regulations grant legal capacity, and who makes or intends to make an Order or uses other services of the Online Store (including Consumers).
- Subject of the transaction - Goods listed and described on the website of the Online Store
- .
- The Seller makes every effort to ensure that the offer presented on the pages is up-to-date.
- However, should some of the ordered Goods not be available, the Seller undertakes to immediately inform the Buyer about the situation by phone or e-mail.
- Goods - a movable item to which the Sales Agreement applies.
- Additional Service - a service provided by the Service Provider to the Client outside the Online Store in connection with the nature of the products sold
- .
- Product - Goods and Additional Services presented in the Online Store.
- Sales Agreement - an agreement for the sale of Products within the meaning of the Civil Code Act, concluded between the Service Provider and the Customer, using the means of distance communication (including by telephone).
- Online Store -Poland
- (Store, Online Store) - Internet service available at https://sklep. -.
- polska.pl/, through which the Customer may purchase a Product.
- Site - the Service Provider and the Customer.
- Shop Site - any site or sub-site located at https://sklep. -polska
- .pl/
- Order - the Customer's declaration of intent specifying unambiguously the type and quantity of Products, aiming directly at the conclusion of a Distance Sales Agreement through the Online Store.
§2 General Rules.
- The condition for placing an Order in the Internet Shop by the Buyer is reading these Regulations and accepting its provisions during the execution of the Order.
- Internet store -POLSKA
- conducts retail sales via the Internet.
- All products offered in the store
- -Poland
- are brand new and originally packaged, free from physical and legal defects, and have been legally introduced into the Polish market
- .
§3 Placing orders
- All prices shown on the website are gross prices in Polish zloty (including VAT).Prices do not include shipping costs.
- Orders are accepted through the website, by phone or e-mail.
- Orders placed through the website can be placed 24 hours a day, 7 days a week throughout the year.
- Placing orders by phone or e-mail is possible only during the hours specified on the website of the Online Store.
- An order is effective if the Buyer correctly fills out the order form and correctly provides contact details, including the exact address where the Goods are to be shipped
- ,
- as well as phone number and e-mail address. In
- case the provided data are not complete, the Seller will contact the Buyer.
- If contact with the Buyer is not possible, the Seller has the right to cancel the Order.
- The Buyer agrees to issue and send electronically to the e-mail address indicated by him, electronic images of settlement documents, in particular such as: VAT invoices with attachments, corrective VAT invoices with attachments and forms.
This consent also authorizes the Seller to issue and send VAT invoices in electronic form, in accordance with the Decree of the Minister of Finance of December 17, 2010 on sending invoices in electronic form, the rules of their storage and the manner of making them available to the tax authority or tax inspection authority. - When placing an Order, the Buyer may consent to the inclusion of personal data in the database of the Seller's Online Store for the purpose of processing in connection with the execution of the Order.
- In the case of granting the consent, the Buyer has the right to inspect their data, correct them and request their deletion.
- The Buyer may use the option of remembering their data by the system in order to facilitate the process of placing another Order. For this purpose, the Buyer should provide the login and password necessary to access his account. The Customer's login is the e-mail address provided by the Customer. The password is a string of characters set by the Customer.
- The Customer's password is not known to the Seller and the Customer is obliged to keep it secret and protect it from unauthorized access by third parties.
- Once the Customer has placed a successful order, he/she will receive an automatic response from the store confirming acceptance of the order.
- The time for the order to begin processing coincides with the moment the payment is received in the bank account specified in the order confirmation in the case of payment by bank transfer or the moment the order is completed in the case of payment by card or selection of the "cash on delivery" option.
§4 Shipping costs and date
- Goods are shipped to the address indicated in the order form or provided by phone or e-mail.
- The store will inform the Customer immediately if the order form is incorrectly filled in, which prevents or delays the shipment.
- Goods are delivered by specialized courier companies or through the Polish Post Office.
- In some cases, it is possible to pick up the goods in person at the Seller's office.
- The shipment is delivered in accordance with the time specified next to each product on the pages of the website. This is an approximate delivery time and applies to orders with the "cash on delivery" shipping option.
- When choosing the payment option "transfer" or "payment by card or online transfer" to the time given on the pages of the site should be added the time of crediting the funds to the store's bank account (usually 1-2 working days).
- Buyer is charged for delivery (shipping) as specified in the price list of transport. The amount of fees depends on the type of transport and method of payment. The buyer can get acquainted with the price list at any time by clicking on the link "transport price list".
§5 Payment
- For each product sold we issue a named proof of purchase (invoice).
- Payment for ordered goods can be made by cash on delivery or by bank transfer to the store's bank account.
- For some types of assortment, the Service Provider reserves the right to limit the payment method by excluding selected payment options on the website
- .
§6 Receipt of goods
- Deliveries are made on the territory of the Republic of Poland and outside its borders.
- The cost of foreign shipment requires individual arrangement.
- Before collecting the package from the post office or from the courier, you should check whether the packaging is not damaged in transit. In particular, pay attention to the condition of the tapes or seals affixed to the parcel. If the packaging of the shipment bears signs of damage or if the seals (tapes) are broken do not accept the shipment in the presence of the courier draw up a damage protocol and contact the seller as soon as possible to clarify the matter. Failure to ascertain irregularities in the quantitative or qualitative condition of the shipment upon receipt may have a negative impact on the outcome of the consideration of customer claims for damage or robbery of the shipment in transit.
§7 Withdrawal from the contract
- A consumer who has concluded a remote contract has the right to withdraw from the contract without giving any reason by submitting an appropriate statement in writing. However, it is limited in time and is available only for 14 days (legal basis: Article 7 paragraph 1 of the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by dangerous products, Journal of Laws No. 22, item 271, as amended). This term is a deadline and is calculated from the date of delivery of the item, and when the contract concerns the provision of a service - from the date of its conclusion.
- To meet this deadline it is sufficient to send a statement before its expiration.
- The right indicated in this paragraph applies to consumer sales, so it applies only to sales to an individual who makes a purchase for a purpose unrelated to professional or business activity.
- Goods returned under this procedure will be accepted only if they are sent back fully complete, and the product itself and accessories will be undamaged and will not bear traces of use, indicating that the product has been used other than just for the purpose of checking it
- .
- If the right of withdrawal is exercised, the returned goods must be sent back at your own expense to the address of the Service Provider's headquarters.
- The return shipment must be accompanied by a written statement of withdrawal from the contract and the account number to which the store is to return the payment.
- Immediately, no more than within 14 days of receipt of the goods with the statement of withdrawal from the contract,
- the
- store will check the product. If the goods meet the requirements listed in paragraph 2 of this section, a refund of the total amount paid for the goods will be made. If the goods are returned in full, the customer will also be refunded the original shipping costs.
§8 Complaints and returns
- Products have a manufacturer's, importer's or seller's warranty, valid on the territory of Poland.
- If the warranty is provided by the Service Provider, the product should be sent back at the expense of the Service Provider, to the Service Provider's address.
- The Seller shall be liable to the Customer who is a Consumer, if the Product purchased by him has physical or legal defects
- .
- The provisions of the Civil Code apply to the proceedings in the scope of complaints submitted by the Consumer.
- The Seller's liability to the Customer who purchases the Goods, not being a Consumer at the same time, including to a natural person who concludes a contract directly related to his/her business activity, when it follows from the content of this contract that it is not of a professional nature for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity, is limited to the amount that the Customer paid for the Goods covered by the complaint and the amount equivalent to the cost of its delivery, if the subject of the complaint is also delivery. If the Seller recognizes the complaint as justified, the Customer who is not a Consumer will receive the Goods free of defects or will be refunded the price of the Product. The choice of the method of satisfaction of claims under the complaint in this case belongs to the Seller, and the burden of proof that the sold thing has defects is on the Customer. The Seller is obliged to recognize the complaint referred to in this provision within no more than 30 days from receipt of the written notification. This period may be extended by the time for the Customer to complete the information necessary, in the opinion of the Seller, to recognize the complaint.
- At the request of the Seller, the Customer is obliged to deliver the advertised Product to the place indicated by the Seller, at his/her own expense. In
- order to make a complaint, the Customer is requested to send a complaint notification to the Seller in the manner described in paragraph 6 below.
- The complaint notification should contain the name, surname, mailing address, e-mail address, telephone number, date of purchase of the Goods, type of the advertised Product, detailed description of the defect and the date on which it was noticed, as well as the Customer's request.
- Any complaints regarding the Goods purchased from the Store should be submitted by e-mail to the address biuro@ -polska
- .pl or in writing to the address of the registered office Polska, indicated at the beginning of these Regulations.
- The Seller does not apply the Code of Good Practices in matters covered by the provisions of the U.p.k.
- The Seller shall refund payments to Customers within 14 days in the event of:
- Cancellation by the Customer of the order or part of the order prepaid prior to its execution (in which case the appropriate part of the price is refunded),
- Withdrawal from the contract by the Customer who is a Consumer, within 14 days,
- Reduction of the price or withdrawal from the contract in the case of recognition of a complaint.
- The Seller shall refund the payment using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of payment refund,
- The Seller shall refund the payment to the Customer's bank account from which the payment for the goods was made, unless the Customer expressly indicates a different bank account number.
- The repaired product is sent back to the Client at the expense of the Service Provider. In the
- case of non-conformity of the goods with the contract, the advertised goods, together with a letter specifying the type of non-conformity and expectations regarding the manner of fulfillment of our obligations, should be sent back at the expense of the Service Provider (legal basis - the Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141 item 1176, as amended.) and the Act of July 2, 2000 on the protection of certain consumer rights and liability for damage caused by dangerous products (Journal of Laws 2000 No. 22, item 271 as amended).
- The customer loses the rights set forth in the Act on special conditions of consumer sale and amending the Civil Code, if he does not notify the store of the non-conformity of the goods with the contract before the expiry of two months from the date of discovery of non-conformity
- .
- To meet the deadline it is sufficient to send the notice before its expiration. In the case of sales that do not constitute consumer sales, the provisions of articles 556-576 of the Civil Code are excluded.
§9 Privacy policy and personal data protection
- The administrator of the databases of personal data provided by the Customers of the online store in connection with their purchases is the Service Provider.
- Personal data are used for the purpose of realization of sales contracts, in connection with which they may be transferred to entities responsible for the delivery of purchased goods to the Customer and, in the case of installment purchases, to institutions crediting the purchase. Customers have the right to access the content of their data and to correct them. The data is provided voluntarily.
§10 Final provisions
- In matters not covered by these Regulations, the provisions of the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by dangerous products (Journal of Laws 2000 No. 22 item 271, as amended), the Act of July 27, 2002 on special conditions of consumer sales and amendments to the Civil Code (Journal of Laws 2002 No. 141 item 1176, as amended), the Act of April 23, 1964. -
- Civil Code (Journal of Laws 1964 no. 16 item 93 as amended).
- Disputes arising from the application of these Regulations and in connection with the performance of contracts concluded between the Store and Customers, shall be considered by the Court of competent jurisdiction according to the provisions of the material and local jurisdiction in accordance with the Act of 17.11.1964.
- Code of Civil Procedure (Journal of Laws No. 43, item 296, as amended).
- The Service Provider reserves the right to make changes to these Regulations, with the proviso that for contracts concluded before the change of the Regulations, the version of the Regulations in force at the time of placing an order by the Client shall apply.
- Date of publication of the Regulations 07.01.2014.